Shipping policy

SHIPPING POLICY

Thank you for shopping with Artcy Jewellery.

We are committed to delivering your order safely, securely and within the estimated delivery timeline mentioned at checkout.

1. Shipping Coverage

Artcy Jewellery currently offers shipping across India.

Orders are delivered to serviceable residential and commercial addresses across India through our logistics and courier partners.

Some remote locations, restricted areas, or locations not serviced by our courier partners may have limited or extended delivery timelines.

2. Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays or during major sales/launch periods may require additional processing time.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

  • Metro and major cities: 2–5 business days

  • Other locations: 3–7 business days

  • Remote/extended service areas: 5–10 business days

These are estimated timelines and not guaranteed delivery dates.

Delivery may be delayed because of weather conditions, public holidays, courier disruptions, natural events, incorrect address information, security restrictions, strikes, high-volume periods or circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before payment is completed.

Any promotional free-shipping offer will be subject to the terms of the relevant promotion.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Shop number

  • Building/Society name

  • Street/Area

  • City

  • State

  • PIN code

  • Valid mobile number

Artcy Jewellery will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address or contact information provided by the customer.

If an order is returned to us because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts or an unavailable recipient, additional shipping charges may apply for re-dispatch.

6. Tracking

Once your order has been shipped, tracking details may be provided through SMS, email, WhatsApp or other communication channels.

Customers may use the tracking information supplied by the courier partner to monitor delivery status.

7. Delayed Orders

If your order has not been delivered within the estimated delivery period, please contact us at:

Email: artcyjewellery127@gmail.com

Please mention your order number when contacting us.

8. Delivery Attempt

Courier partners may make multiple delivery attempts before returning an undelivered shipment to the sender.

Customers are requested to remain available at the delivery address and respond to courier communication where required.

9. Damaged Package

If the outer package appears damaged, opened, tampered with or materially compromised at the time of delivery, customers are requested to:

  1. Take clear photographs/videos of the package before opening it.

  2. Record an unboxing video where possible.

  3. Immediately contact Artcy Jewellery.

  4. Preserve the original packaging and shipping label.

Claims relating to damaged or missing products may require photographs, videos, packaging details and other information for verification.

10. Lost Shipments

If a shipment is confirmed as lost by the courier partner, Artcy Jewellery will investigate the matter with the logistics provider.

Depending on the circumstances, Artcy Jewellery may provide a replacement or refund after completion of the required investigation.

11. Customs and Duties

For domestic shipments within India, applicable taxes and charges will be handled according to the order and applicable law.

Artcy Jewellery currently focuses on domestic Indian deliveries unless otherwise specifically stated on the website.

12. Changes to Shipping Policy

Artcy Jewellery reserves the right to modify this Shipping Policy from time to time.

Any updated policy will be published on this website with the revised effective date.

13. Contact

For shipping-related assistance:

Artcy Jewellery
Website: https://www.artcyjewellery.com/
Email: artcyjewellery127@gmail.com

Contact number: +91 9510895950